Product Marketing Alliance

In this episode, Vish is joined by Josh Zamora, Director of Customer Success Advocacy at ServiceNow. Vish and Josh discuss a very important topic: transitioning customer success from an IC (individual contributor) role, to a management role. Customer success is one of the fastest evolving business functions in the industry, and an organization’s growth can be so large that it demands new customer success leaders on a daily basis.

Josh Zamora

Director of Customer Success Advocacy at ServiceNow

In this episode, Vish is joined by Josh Zamora, Director of Customer Success Advocacy at ServiceNow. Vish and Josh discuss a very important topic: transitioning customer success from an IC (individual contributor) role, to a management role. Customer success is one of the fastest evolving business functions in the industry, and an organization’s growth can be so large that it demands new customer success leaders on a daily basis.


From individual contributor to management: A CSM’s transition | Josh Zamora

A CSM’s transition from individual contributor to management | Josh Zamora

Customer Success Collective

Did you order an awesome video mini-series with the biggest names in customer success? Hosted by Vish Walia, Customer Success Evangelist at Microsoft? Yeah, we thought that’d interest you. 😉Join Vish and his legion of CS experts as they discuss actionable advice, driving revenue, and top tips for heightened customer experiences. Whether you’re new to the CS function or a seasoned VP, there’s something for all with CS Connect.